Refund Policy
Last updated: June 2026
1. Overview
This Refund Policy describes how Arkoura handles refund requests for its premium subscription plans. By subscribing, you agree to this policy.
2. Payment Processing
All payments are handled by a third-party payment processor on our behalf. The payment processor securely processes your payment, issues invoices, and assists with billing matters. For any billing question, contact us at hello@arkoura.com and we will help or direct you to the payment processor as needed.
3. Free Plan
Arkoura's free plan involves no charges. No refund is applicable.
4. 7-Day Money-Back Guarantee
First-time subscribers who are not satisfied with Arkoura Premium may request a full refund within 7 days of their first successful charge. This guarantee applies only to the initial purchase and does not extend to subsequent billing periods or plan upgrades.
5. No Refunds After 7-Day Period
After the 7-day money-back window has passed, we do not issue pro-rated refunds for any unused portion of a billing period. Your premium access remains active until the end of the paid period.
6. Cancellation
You may cancel your subscription at any time through the billing section of your account. Cancellation takes effect at the end of the current billing period. No further charges will occur after cancellation.
7. Renewal Charges
Subscriptions renew automatically at the end of each billing period. If you did not intend to renew, refund requests for renewal charges must be submitted within 7 days of the renewal date.
8. How to Request a Refund
To request a refund, email hello@arkoura.com with your registered email address and the date of the charge. We will respond within 3 business days. Refunds that are approved are typically processed within 5–10 business days depending on your payment provider.
9. Disputes
If you believe a charge was made in error, or if you are unable to resolve a billing issue with us, contact us first at hello@arkoura.com so we can help. You may also dispute a charge through your bank or card issuer. Where refunds are handled by our third-party payment processor, we will coordinate with them on your behalf.
10. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of Arkoura Premium after any changes constitutes acceptance of the updated policy. Material changes will be communicated via email to active subscribers.